Care & Support


Bob and Lia
This place is great and it has a great name (in the community) - you can quote me on that!
Bob, 4th Floor Resident
Yaletown House is my home away from home.
Lia, Licensed Practical Nurse

Our team of professionals provides an inter-disciplinary approach to each resident's care. They include: nursing, recreation therapy, dietary, nutrition, social work, family services, building services and administration.

Attending a facility tour (offered by appointment), will provide an opportunity to answer the many questions that prospective residents and their families have about care and living at Yaletown House.

24-Hour Professional Care

Residents come to live in Yaletown House because they need some degree of care. The nursing staff, consisting of Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Care Aides (CAs), is available to provide this care. There is one RN on each floor on the day (7000 - 1500) and evening (1500 - 2300) shifts and one for the whole facility on night shift (2300 - 0700). There are varying numbers of LPNs and CAs on each floor. These numbers are determined according to the needs of the residents.

Special Care Unit

Our Special Care Unit is available for residents with Alzheimer's Disease. The secured Unit is staffed by individuals trained in dementia care and who choose to work in this special environment. In addition to a separate dining area, there is a therapeutic garden patio within the unit. Recreation, music therapy, garden therapy and pastoral care programs are designed to meet the needs of seniors with dementia.

Recreation Programs

There are 3 Recreation Therapists, a Volunteer Coordinator, two Music Therapists, a Pastoral Care Worker and two Garden (Horticulture) Therapists who provide programming for both general and special care residents. Therapeutic programs are offered seven days per week. The schedule varies month to month and print/web versions are available to residents and families.

Safety and Security

Each room is equipped with a bedside and a washroom call bell speaker system. For residents who are at risk for elopement, the 2nd floor unit is key coded and the facility front door has a wander prevention system. All the nurses and care aides carry portable phones, which are connected to each other and to the call bell and wander prevention systems.

Administration

Our Receptionist and Accounting Clerk can assist new residents and their families to set up an in-house trust account (comfort fund), arrange for pre-authorized user fees (rent) payments book appointments with our in-house hair dresser, coordinate guest meal and assist with concession charges.

Food Services

There is a main dining room on the ground floor. Residents have alternate choices at mealtimes and can meet with our Registered Dietitian to adjust their meal plan or if they have special requirements such as diabetic, puree or low sodium meals. Coffee, tea and snacks are available on the main floor; juice and snacks are available on every floor. Two smaller dining areas are provided on the 2nd and 3rd floors for residents requiring special assistance or supervision.

Laundry, Housekeeping and Maintenance

Personal laundry (wash and wear) is done on the premises at no extra charge. Housekeeping Services maintains a high quality of cleanliness and orderliness throughout the facility to provide a pleasing surroundings for the residents, staff, and visitors. Each resident's room is cleaned twice a week. The Maintenance Services includes repairs to light fixtures, plumbing, heating, and minor repairs. Resident room maintenance such as floor polishing, drape cleaning, shampooing furniture, and picture hanging are also done.

For further information about Care and Services contact Wanda Murphy at 604.806.4203, or e-mail her at wmurphy@yaletown.org