On April 2, 2016 Yaletown House implemented its new model of care which resulted in a facility wide organizational change. As previously reported to you, this change was required so that our facility aligned with Vancouver Coastal Health Authority’s (VCHA) Strategic Goal of standardizing the direct care staffing mix among all facilities and maximizing the hours of resident care given the funding provided by VCHA.
The Board of Directors and Management want to provide you with an update on the implementation of our new model of care to date. Wanda Murphy, Director of Resident Services and Maureen Anderson, Manager Clinical Practice, supported by the Leadership Team, worked diligently before the implementation to ensure a smooth transition. Since the new model was put in place the following changes have been implemented to our original plan, thanks to management and staff input:
Report times were changed to allow care staff more time to provide care to the residents prior to breakfast.
Break times were adjusted slightly to allow more time for care staff to assist residents with meals.
Beverage distribution schedules were adjusted to allow more time with residents during meals and to clarify staff’s responsibilities.
Day and evening shift duties were adjusted slightly to better meet the resident’s needs.
Security check times were adjusted to better match staff’s other routines.
To ensure quality care is maintained under this new care model, the Clinical Leaders continue to regularly meet with staff to support and provide direction to them and monitor all incident reports submitted. The Care and Environment Team has also added the Model of Care as a standing business item to their agenda to discuss any concerns that may arise so that changes can be made in a timely manner. As we are just over 2 months into our new model I am unable to provide you with any qualitative measures as to how the new model of care has impacted our Quality Indicators; however, our Clinical Leaders are not identifying any significant trends or concerns to date. I will provide a more qualitative update in my next report.
I want to commend and thank Wanda, Maureen and our staff for embracing this change in a positive manner and for continuing to provide quality care and service. I also want to thank you for your support during this organizational change. The staff have appreciated it.
Through our many programs and events, we enjoy taking photographs and video (to a lesser extent) of resident participation. We like to share these photographs and videos in-house through posters around the facility or on our TV kiosk in the reception area. We also like to promote and share stories about Yaletown House with our community through our Family and Friend Enews and on our web site. In the past, images shared required prior consent before using. This process was very labour intensive for our team. As part of our admission process, we now will be asking new residents and/or their family member to sign a form authorizing us to publish the images taken during Yaletown House organized and approved programs.
As an existing member of our community we are asking you to sign the same consent form to help us streamline our image sharing.
Any image we wish to publish will be approved by a member of the Yaletown House Leadership Team for appropriateness before using. If the participant’s name appears, we will only include their first name. If a last name is required, we would ask for separate permission. Ana at reception has copies of the form and we would greatly appreciate your assistance if your family member at Yaletown House is unable to sign. Alternatively we can email you a copy and you can return it to us. Call Ana at 604 689-0022 local 300 or email email@example.com.
If you have any questions, please contact Lynn Parkin, Director Communications at 604 806-4210 firstname.lastname@example.org.
RBC Volunteers pitch-in to maintain our Courtyard Garden
We will be hosting three summer barbecues all starTing at noon - with entertainment from 12:30 to 1:30pm. We suggest that families arrive by 11:30am to get a seat with your family member. Barbecues are held rain or shine. See Ana at reception to purchase lunch meal tickets.
Tuesday, June 28 - The Nitpickers
Tuesday, July 19 – Hawaiian Theme
Tuesday, August 23 – Keith Bennett
Ladies night manicures have temporarily been moved for the Summer from Thursday evenings to Thursday afternoons at 1pm.
A new Anglican Church Service will be offered on the first Thursday of the month starting at 10am.
Tavern times will vary throughout the Summer. Please check the schedule daily.
Dietary Services UPDATE
SOCIAL WORK SERVICES
Upcoming Food Advisory Meetings
Friday August 8
Meetings start at 1:15pm. All residents and families are invited and enouraged to attend to provide feedback on menu planning.
All meetings are held on Wednesdays and start at 1:15pm. Contact Lisa Wartur Manager, Social Worker 604 806-4201 or email@example.com
The position of 2nd Floor Family Representative is still open. If you are interested, please contact Lisa.
Resident and Family Survey
Yaletown House will not be conducting our annual Resident and Family Survey this year, as there is an independent Provincial survey being conducted by the Office of the BC Seniors Advocate. Trained volunteers from their Office will be on-site between July and October to meet with residents. A survey will also be sent to each resident's most frequent visitor to complete online.
Building Services reminders
Building Repair Project
FURNITURE AND APPLIANCES IN RESIDENT ROOMS
Please review the following information as a reminder of appropropriate items that can be kept in residents' rooms.
As space is limited, we suggest only items such as: easy chair, foot stool, fan, clocks, lamps, mirrors, radio, TV and pictures.
Items that are not permitted include (but are not limited to) rugs, carpets, mats, sofas/couches or refrigerators. If in doubt, please ask if your item is appropriate before bringing it into the facility.
Any items of significant value (jewellery/money) should not be kept in the residents' room.
Pictures are not to be hung over beds and any pictures hung on the walls must only be with earthquake proof hooks. (available from our maintenance department).
Electrical appliances safety:
Always buy CSA approved appliances.
Always follow the manufactures usage instructions - don't overload them.
Always disconnect appliances before cleaning them.
Always have defective appliances removed immediately.
Always disconnect appliances when not in use, particularly when going away.
For the safety of everyone, before plugging in your appliances, please contact maintenance staff so they can ensure the appliance is in good working condition and safe to use.
If you need additional clarification, please review the Resident and Family Handbook or contact Ana Gower, Director Facilities and Building Services at 604 806-4209 or firstname.lastname@example.org
PROGRESS TO DATE
As we approach the eighteen month milestone since we started construction, we are very pleased to announce the progress made since February 2015:
Accomplishments since our last update:
In total, forty two resident rooms have been remediated (out of 127) with new windows, window sill, flooring, acrovyn and paint. In each washroom a new coriane vanity and faucet were installed along with, lighting and a refaced medicine cabinet.
New roller blinds have been installed on the windows across from each main nursing station on each unit.
The Greenhouse and areas of the Courtyard garden have been reopened.
In progress/ongoing at present:
Remediation of the next stack of 6 resident rooms. We are currently working on stack 8 out of 23 stacks to be completed.
Exterior siding on the outside of the building at each of the bay windows and along the roof parapets.
Specific bathing areas on each floor are being remediated. Alternate arrangements are being made to accommodate this work and ensure resident bathing times are met.
East wing resident lounges will be closing shortly to allow for hoarding so that the remediation work can be completed in these areas.
The Dietitian/Spiritual Care Coordinator’s office remains under hoarding. Please see reception if you wish to contact either Jessica or Carrie.
New signage for the front of the building is scheduled for installation this Summer.
Thanks to our staff and the cooperation of the onsite contractors, we have continued to provide resident programming/visiting space on the main floor and on the units. We are well into the 17th month of our 26 month Building Repair Project. The project is currently behind schedule due to some noted delays in receiving the building permits and other construction delays. As the project moves forward we are seeing less and less disruption in the main lounge and program spaces as only the individual resident rooms are impacted. Residents and families will be given approximately seven days notice when their room will be temporarily relocated to another room in the facility. The last phase of the project will be the conversion of 3 resident rooms on the 2nd floor to create a new dining space. This will not likely take place until 2017.
The Board of Directors, Management and staff want to thank you for your understanding and support since the project began in February 2015. To ensure that everyone is kept up to date about scheduled building work, we will continue to post weekly notices in the elevators and on the media kiosk located in the reception area. We hope these notices have helped you plan your visiting time.
If you have questions or concerns about the Building Repair Project, please do not hesitate to contact me at 604 806-4202 or email@example.com or Ana Gower, Director Facilities and Building Services at 604 806-4209 firstname.lastname@example.org.