Phone: (604) 689-0022 | Fax: (604) 662-7954

Yaletown House is part of the B.C. Ministry of Health’s Care Division and contracts Long-Term Care Services with Vancouver Coast Health (VCH). We accept admissions from hospitals, other care facilities and the community.

While Yaletown House primarily delivers care and services for a senior population, we have younger adults living in our home. The majority of our residents are over 75 years of age.

Social Work Services

Resident and Family Services are integral to the development of the Yaletown House community. Each resident is assessed independently and their unique needs are recognized and valued. Throughout the pre-admission process, admission, residency, and discharge phases, our Manager of Social Work, Andrena Smith, is available for information, consultation, and support with social, emotional or financial problems or concerns.

Access

Access to Long-Term Care Homes is managed through Vancouver Coastal Health. Yaletown House does not manage its own waitlist. Your first step is to contact Central Intake or if you, or your loved one are in hospital, the hospital transitional care team. Unfortunately, we are not able to advise you if you will be assigned to Yaletown House immediately or where you are placed on the general waitlist.

Assessment

Through an individual assessment the Case Manager determines if you, or your loved one, is eligible for residential care. Considerations include, but are not limited to, physical and mental health, ability to care for themselves, and the levels of support and assistance that are required for activities of daily living. Your case manager can provide detailed information regarding the process and advise you as to suitable care homes.

Admission and Waitlists

Once your Case Manager has determined that you, or your loved one, are eligible for a subsidized residential care home, your name will go on the Vancouver Coastal Health (VCH) Priority Access list and the search for a bed begins. The goal is to meet your needs as soon as possible but those with the greatest need are placed first. VCH allows clients and families to select up to three (3) preferred care homes. If there are no vacancies in one of your preferred care homes, an interim care home may be offered. Clients retain waitlist positions at preferred care homes while residing at interim care homes. Alternatively, clients may choose to wait at home, with appropriate supports, to wait for a preferred care home. For more information on the admission process VCH offers a detailed brochure.

Fees

Under the Home and Community Care Program the Ministry of Health subsidizes your care at Yaletown House. You are responsible for paying a monthly fee toward food and room costs. The amount you pay depends upon your yearly income but is typically 80% of your “after tax income”. When you apply for care, your case manager will ask you to sign a consent form that allows the B.C. Ministry of Health to check your income each year with Revenue Canada in order to determine your monthly rent. It is very important that you file your income tax each year. Your fee is charged from the day you are admitted into Yaletown House and then a payment is due at the beginning of each month.

Our goal is to create an environment where your well-being is at the center of everything we do. Yaletown House offers a wide-range of services and activities that are designed to meet your or your loved one’s unique needs. No one senior is alike so we strive to provide options that will best meet your individual needs. We call this Person-Centered Care.

For further information regarding admissions, contact Andrena Smith at 604.806.4201, or e-mail her at asmith@yaletown.org.

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